Terms of service
To ensure our customers receive the best experience, we have established the following service policy. Please read it carefully before using our services.
1. Scope of Services
Our services include but are not limited to:
- Product inquiries and recommendations
- Order processing and shipping
- After-sales service and support
- Customer feedback and suggestions handling
2. Order Processing
- Order Confirmation: All orders will be processed immediately upon confirmation. Customers will receive an email confirmation including the order number and estimated shipping time.
- Shipping Time: Considering the production time and shipping time , Usually, it takes less 3 weeks for you to receive it.
3. After-Sales Service
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Return and Exchange Policy:
- Returns are only available for damaged products or products with major manufacturing defects. Please contact us as soon as possible upon receiving the product.
- A 20% restocking fee will apply to all approved returned/cancelled custom products. Products must be in original packaging and in unused condition .No refunds will be given until the products have been returned safely.
- Exchange is only available for damaged products or products with major manufacturing defects. Please contact us as soon as possible upon receiving the product.
- If replacement part(s) are requested to be shipped prior to the return of the original product, we will temporarily need the full retail amount of the order until the original product is returned.
- Returns are only available for damaged products or products with major manufacturing defects. Please contact us as soon as possible upon receiving the product.
- Customer Support: Our customer support team is available on business days (Monday to Friday). Customers can contact us via email or phone for assistance and inquiries.
4. Privacy Protection
We are committed to protecting customers' personal information and comply with applicable privacy laws and regulations. Customer information will only be used for processing orders and providing services, and will never be sold or rented to third parties.
5. Customer Responsibilities
- Accuracy of Information: Customers must ensure that the personal information provided (such as name, address, and phone number) is accurate. We are not responsible for any issues arising from inaccurate information provided by the customer.
- Terms of Use: Customers must comply with relevant laws and regulations while using our services and may not engage in any illegal activities.
6. Policy Changes
We reserve the right to modify this service policy at any time. Any changes will be posted on our website and will take effect immediately. We recommend customers check regularly for the latest policy updates.